Refund policy

Buy with peace of mind. We have a 30-day return policy, which means you have 30 days after activating your device to request a free return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at care@otolawn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@otolawn.com.

Extended Holiday Returns

We want to make sure you and your gift recipients are happy with their OtO. 
Our 30 day risk-free return policy for all OtO devices purchased means you or your recipient has 30 days after the day they activate it to decide. Refunds will be made in the same form as the original payment.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.